Privacy Policy

Last updated: October 2026

At Nuula, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and the choices available to you when you use our website, purchase from us or use Nuula Girls.

Information We Collect

Depending on how you interact with Nuula, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase history
• Account information
• Marketing preferences
• Communications with our customer support team
• Reviews, photos or other content you submit to us
• Device, browser, IP address and website activity
• Information collected through cookies and similar technologies

When you make a purchase, payment-related information is processed by our payment providers. Nuula generally does not receive or store your full credit or debit card details.

How We Collect Information

We may collect personal information when you:

• Place an order
• Create or use a Nuula Girls account
• Subscribe to our emails
• Complete a form
• Contact us
• Leave a review
• Participate in a promotion or competition
• Browse or interact with our website
• Interact with our advertising

Some information may also be collected automatically through cookies, analytics tools, advertising technologies and services connected to our Shopify store.

How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Arrange delivery and provide tracking information
• Process returns, refunds and exchanges
• Provide customer support
• Create and manage customer accounts
• Operate Nuula Girls
• Display your previous Nuula orders within your Nuula Girls account
• Send transactional communications relating to your order
• Send marketing communications where you have opted in
• Personalise your experience with Nuula
• Manage reviews, promotions and loyalty features
• Prevent fraud and protect our website and customers
• Understand how customers use our website
• Measure and improve our products, website and marketing
• Comply with legal and regulatory obligations

Nuula Girls

If you use the Nuula Girls dashboard, we may connect the information associated with your Nuula Girls account with your Shopify customer record and Nuula purchase history.

This allows us to provide features such as displaying your recent orders and other personalised account functionality.

We only use this information for legitimate Nuula account, customer-service and business purposes as described in this Privacy Policy.

Marketing Communications

If you choose to subscribe to Nuula marketing, we may send you emails about new products, promotions, offers and other Nuula news.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing will not stop essential transactional messages, such as order confirmations, shipping updates or information relating to your account.

Cookies, Analytics and Advertising

We use cookies and similar technologies to help operate our website, remember preferences, understand website activity and improve your experience.

We may also use analytics and advertising services, including platforms such as Meta and Google, to measure advertising performance and show more relevant advertising.

These providers may collect information about your device and activity in accordance with their own privacy policies.

Where required, you may be given options to manage your cookie or tracking preferences.

Who We Share Information With

We may share personal information with trusted service providers where necessary to operate Nuula, including providers that assist us with:

• Ecommerce and website hosting, including Shopify
• Payment processing
• Shipping and fulfilment, including Australia Post and other carriers
• Email and marketing services, including Klaviyo
• Customer reviews, including Judge.me
• Analytics and advertising
• Website and technology services
• Fraud prevention
• Customer support
• Professional services such as accounting or legal services

We only share information where reasonably necessary for these providers to perform services for us or where otherwise permitted or required by law.

We do not sell your personal information to advertisers.

Overseas Service Providers

Some of the technology and service providers we use operate or store information outside Australia.

As a result, personal information may be processed or stored overseas, including in countries where our third-party providers and their infrastructure are located.

We take reasonable steps to work with reputable providers and protect personal information appropriately.

Keeping Your Information Secure

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

However, no online service or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping any account login information secure.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain customer and transaction records
• Resolve disputes
• Prevent fraud
• Meet legal, tax and accounting requirements

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before completing certain requests.

Contact us at hello@nuula.com.au

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at hello@nuula.com.au

We will review your concern and aim to respond within a reasonable timeframe.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

Australian Privacy Law

Where applicable to Nuula, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Australian privacy rules require covered organisations to explain matters including what information they collect, how it is used, how people can access or correct it, how privacy complaints are handled and whether information may be disclosed overseas. OAIC

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on our website with the date it was last updated.

Contact Us

For questions, requests or concerns relating to this Privacy Policy, contact:

Nuula
Email: hello@nuula.com.au